Hoyt S Moving Storage — Moving Company in Burnside Dartmouth

Reviews of Hoyt S Moving Storage

• Isaiah

  Added 2016.09.27

  Thanks again!
• Sofia

  Added 2016.07.20

  The move was great, Walter, Justin, Justin and Jamal did a fantastic job. Will definitely be using Hoyt's again next time we move. They were efficient, friendly and knew what they were doing. Recommend them for sure.
• Jack

  Added 2016.04.19

  Crew moving us out of our home did a great job, the crew moving us into our new home - not so great. One of the crew members didn't look like he hit puberty, not really what we wanted to see when we are paying thousands of dollars for a moving service. The crew was unable to get two of our couches into the basement, took full advantage of our hospitality (drinking beers, taking lots of breaks inside the house), and by the end of it got tired of the job and put a bunch of boxes that we had labelled for other rooms (upstairs and downstairs) and stuck them all in the living room. Not impressed with the claim process either. We had denied the additional insurance coverage, assuming the crew would take a standard duty of care moving our possessions. My husband witnessed them drop our couch twice in the driveway while moving it. They didn't take drawers out of the dressers when moving them upstairs, letting the obvious happen (drawers opened while going up the stairs and smashed our walls). All very careless and signs of them just rushing the job. The claim process through Campbell Brothers (their head office?) has been painful. They have been unresponsive, dragging everything along, and will not give us a fair claim settlement. They won't even respond to emails to us asking them to review our claim settlement. We had to pay someone else on top of the thousands we had spent to move our couches in the basement (a job they should have been able to do, they are the professionals after all), and we also have damage to our dining table that they are only willing to give us six dollars for? Ridiculous. If you are looking for a good customer service from beginning to end, I would NOT recommend this company. They were great at the start, up until they got paid, and then ignored us the rest of the way. Not how they should be running their business. Would not recommend to anyone... there are better movers out there.
• Easton

  Added 2016.03.04

  Although they did price match a competitor's price, which was much appreciated, the incremental cost was still roughly $1,500 more than they suggested. We did not learn of this until it was packed in the container and we had no choice but to follow through.
• John

  Added 2016.02.15

  I've moved 5 times in 5 yrs, twice across Canada and this was without question the best experience of them all. Everything arrived in the condition that it left. It was within the timeline promised and the driver "Dwane Gray" was professional, and efficient with a kind and caring disposition. An all around great experience and wouldn't hesitate referring this company. I am planning on staying put otherwise I would say I'd definitely use them again. :)
• Ezra

  Added 2016.02.05

  We understood that heavier loads translate into a lower cost per unit of weight; however, the cost per kg remained the same even with the load 39% heavier. The receiving moving company did not assemble anything, nor did they move anything past the front entrance way, as the vast majority went into the garage because the home we moved into was furnished; this saved them many hours of labour. Although United Van Lines Canada offered us $200 in the end, this paled in comparison to the unanticipated extra $1,500.
• Harper

  Added 2015.10.24

  With the quick work of the three crew members the bill was under the estimate... despite them having to wait at my new apartment since the keys weren't ready when we arrived.
• Kennedy

  Added 2015.01.07

  Although I might suggest getting a guaranteed price at the time of estimate, we were concerned that we could be paying more than the shipment was worth by taking that approach. Perhaps a good idea to get several written guarantees would be the way to go?
• Everett

  Added 2014.10.28

  Although we were quite pleased with the team that helped us move out of our home, we were shocked to learn that the actual weight of the shipment was 39% higher than the estimate provided by the Hoyt's representative, as he indicated he's normally within 10% of actual. We did not hide anything during the walk-through and if anything, sold more before the move than we originally anticipated.
• Ezra

  Added 2014.01.12

  Thanks to Hoyt's Moving and Storage for helping make such a trouble free move. The movers showed up exactly when you said they would and were very courteous. They provided wardrobe boxes and offered to set them up if I didn't know how.
• Austin

  Added 2013.06.07

  Update on April 9, 2017 - although I checked my post for some time after I made it and didn't see a reply, I figured I'd be notified by e-mail if there was a response (so stopped checking my post), but was not the case. I left Carrie a voicemail well over a week ago and have still not heard back.
• Anna

  Added 2013.04.17

  UPDATE - Jan. 6/17 Gone back and forth with the Quality Control Manager (Carrie) and still awaiting for a response from December. Have not heard from her since. Still can't believe this process has taken this long!!